Privacy Policy

Website: www.trackpro.co.ke
Business Name: TrackPro Auto Spares
Contact: +254 707 641 655 | info@trackpro.co.ke

1. Introduction

TrackPro Auto Spares (“TrackPro”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using our website at www.trackpro.co.ke, you consent to the collection and use of your information in accordance with this policy.

2. Information We Collect

When you interact with our website or make a purchase, we may collect personal and non-personal information. Personal information may include your name, email address, phone number, billing and delivery addresses, and payment details. Non-personal data includes browser type, IP address, device information, and browsing activity on our website. We collect this information to fulfill orders, improve our services, and enhance your shopping experience.

We may also collect information when you contact us through forms, WhatsApp chat, email, or social media, as well as data you provide when signing up for our newsletter or creating an account.

3. How We Use Your Information

TrackPro uses the information we collect to process your orders, deliver products, and provide customer support. Your contact details help us communicate updates regarding your order status, respond to inquiries, and resolve service-related issues. We may also use your information to send relevant promotions, offers, and updates about new products, but only if you have consented to receive such communications.

Additionally, we analyze aggregated website traffic and user behavior to improve our website functionality, product offerings, and marketing strategies. Your personal data is never sold, rented, or shared with third parties for their independent marketing purposes.

4. Payment Information and Security

TrackPro Auto Spares uses secure and reputable payment gateways for online transactions, including M-Pesa, debit or credit cards, and bank transfers. We do not store or have direct access to your card or mobile money credentials. Payment details are encrypted and processed through secure third-party systems compliant with data security standards.

We implement strict technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, while we strive to maintain the highest level of protection, no online platform can guarantee absolute security, and you share information at your own risk.

5. Sharing of Information

We may share certain information with third parties only when necessary to operate our business or fulfill your order. This includes delivery partners, payment processors, IT service providers, and manufacturers handling warranty claims. All such partners are required to handle your information responsibly and in compliance with applicable data protection laws.

We may also disclose information if required by law, court order, or government regulation, or if necessary to protect our legal rights, prevent fraud, or ensure the safety of TrackPro, our customers, and the public.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, track website performance, and provide personalized content. You can adjust your browser settings to block or delete cookies, but some website features may not function properly if cookies are disabled.

We may also use analytical tools such as Google Analytics to collect anonymous usage data that helps us understand how visitors interact with our website and improve our services.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. This includes maintaining transaction records for accounting, tax, or warranty purposes. When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to access, correct, or delete your personal data held by us. You may also withdraw consent for certain data uses or request to opt out of marketing communications. To exercise these rights, contact us at info@trackpro.co.ke with a clear description of your request, and we will respond within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to external websites or third-party services. These sites have their own privacy policies, and TrackPro is not responsible for their content or practices. We encourage you to review the privacy statements of any external sites you visit through our links.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that data has been submitted by a child without parental consent, we will take immediate steps to delete such information from our records.

11. Updates to This Policy

TrackPro Auto Spares reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and the updated date will reflect the latest revision. Continued use of our website after such changes indicates your acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

TrackPro Auto Spares
Website: www.trackpro.co.ke
Phone: +254 707 641 655
Email: info@trackpro.co.ke