Terms and Conditions

Website: www.trackpro.co.ke
Business Name: TrackPro Auto Spares
Contact: +254 707 641 655 | info@trackpro.co.ke

1. Introduction

Welcome to TrackPro Auto Spares (“TrackPro,” “we,” “our,” or “us”). By accessing or using our website at www.trackpro.co.ke, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services. TrackPro Auto Spares operates as an online retailer of genuine and aftermarket auto parts and accessories for various vehicle makes and models. These terms govern your use of our website, your purchase of products, and any related services we provide.

2. Eligibility

By using this website, you confirm that you are at least 18 years old, legally capable of entering into binding contracts under Kenyan law, and that you are using the website for lawful and legitimate purposes only.

3. Account Registration

To make purchases on our website, you may be required to create an account. You must provide accurate, current, and complete information during registration and ensure your login details are kept secure and confidential. You are responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, please contact us immediately at info@trackpro.co.ke. TrackPro reserves the right to suspend or terminate accounts that appear to engage in suspicious, fraudulent, or abusive activity.

4. Product Information

We take great care to ensure that all product descriptions, specifications, prices, and availability details on our website are accurate. However, images are provided for illustration purposes only and may differ slightly from the actual product. Compatibility and fitment information are provided as general guidelines, and it remains the buyer’s responsibility to confirm compatibility with their specific vehicle model before purchase. TrackPro is not liable for damages or losses resulting from the incorrect fitment or use of a product. Customers are encouraged to contact our support team before placing an order if there are any compatibility concerns.

5. Pricing and Payments

All prices displayed on our website are quoted in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated. We reserve the right to modify prices or correct any pricing errors at any time without prior notice. Accepted payment methods include Mobile Money (M-Pesa), Credit or Debit Cards, Bank Transfer, and Cash on Delivery in select areas. Orders will only be processed once payment has been confirmed, except in the case of approved cash-on-delivery transactions.

6. Order Processing and Acceptance

When you place an order through our website, it constitutes an offer to purchase. TrackPro reserves the right to accept or reject any order at its sole discretion, including but not limited to cases of stock unavailability, payment processing issues, or incorrect product or pricing information. Once an order has been accepted, you will receive a confirmation via email or SMS. We may contact you to verify certain details before dispatching your order.

7. Shipping and Delivery

TrackPro Auto Spares delivers nationwide within Kenya through trusted logistics partners. Delivery timelines typically range from one to two business days within Nairobi and major towns, and two to five business days for other regions. Shipping charges vary depending on the delivery location and are clearly displayed at checkout. While we strive to meet the stated delivery times, TrackPro cannot be held liable for delays caused by courier service interruptions, adverse weather conditions, strikes, or other circumstances beyond our control.

8. Returns and Exchanges

We are committed to ensuring customer satisfaction. If you receive a defective, incorrect, or damaged product, you must contact us within 48 hours of delivery at +254 707 641 655 or info@trackpro.co.ke. To qualify for a return, items must be unused, uninstalled, and returned in their original packaging along with proof of purchase such as a receipt or order number. Please note that electrical parts, sensors, and electronic components are non-returnable unless proven faulty upon inspection. Refunds, where applicable, will be processed within five to ten business days once the return has been approved. Unless the product was supplied incorrectly or damaged during transit, the customer is responsible for the cost of return shipping.

9. Warranties

Certain products sold by TrackPro Auto Spares may include manufacturer warranties. TrackPro passes on these warranties to the customer as provided by the manufacturer or supplier. We do not offer additional warranties beyond what is provided by the manufacturer. Warranty claims are handled in accordance with manufacturer terms and may require product testing or inspection before approval.

10. Limitation of Liability

To the fullest extent permitted by law, TrackPro Auto Spares shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products. Our total liability for any claim shall not exceed the total purchase price of the product or products involved in the claim. We are not responsible for any loss or damage caused by incorrect installation, improper use, or modification of our products.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, icons, and software, is the property of TrackPro Auto Spares or its suppliers and is protected under applicable copyright and trademark laws. No part of this website may be copied, reproduced, distributed, or modified without prior written consent from TrackPro.

12. Prohibited Uses

Users are strictly prohibited from engaging in fraudulent, abusive, or illegal activity on the website. You must not interfere with or disrupt the website’s functionality or security, or use automated systems such as bots or crawlers to extract data without authorization. Any such activity may result in immediate account suspension or legal action.

13. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how TrackPro Auto Spares collects, uses, and protects your personal information when you visit our website or make a purchase.

14. Termination

TrackPro reserves the right to terminate or restrict your access to the website or its services at any time, without notice, for any breach of these Terms and Conditions or for operational, maintenance, or security reasons.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya. Any disputes arising from the use of our website or the interpretation of these Terms shall be subject to the exclusive jurisdiction of Kenyan courts.

16. Changes to These Terms

TrackPro Auto Spares reserves the right to amend or update these Terms and Conditions at any time without prior notice. The latest version will always be available on our website, and your continued use of our services constitutes your acceptance of any revisions.

17. Contact Information

For any inquiries, clarifications, or assistance regarding these Terms and Conditions, please contact us at:

TrackPro Auto Spares
Website: www.trackpro.co.ke
Phone: +254 707 641 655
Email: info@trackpro.co.ke